Complaint Process

If you have a complaint, please contact: complaints@riverstone-cap.com

Attn: Senior Compliance Officer
We will reply to you within 2 working days (excluding public holidays and weekends). We aim to resolve your complaint in a timely manner and will indicate to you how long the complaint may take to resolve.

If your issue is not resolved, you can contact our independent external dispute resolution scheme: Financial Services Complaints Limited (FSCL). FSCL will not charge a fee to any complaint to investigate or resolve a complaint. 

FSCL’s contact details are:

fscl.org.nz
0800 347 257
FSCL, PO Box 5967, Wellington 6140
‍
complaints@fscl.org.nz